Privacy Policy

Perth Swim Hub ("we", "us", "our") operates the website www.perthswimhub.com.au. We are committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website.

ABN: 58 453 295 428

1. What Information We Collect

1.1 Information You Provide

When you use our contact forms or submit information to us, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Business name and details (if submitting a swimming school listing)
• Any other information you choose to provide in your message

1.2 Information Collected Automatically

We use Google Analytics 4 to understand how visitors use our website. This service automatically collects:

• IP address (anonymized)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on pages
• Referring website
• Geographic location (city/region level only)

2. Cookies

We use cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device when you visit our website.

Google Analytics Cookies: We use Google Analytics cookies to analyze website traffic and usage patterns. These cookies help us understand which pages are most popular and how visitors navigate our site.

You can disable cookies in your browser settings, but this may affect website functionality.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and contact requests
• Process swimming school listing submissions
• Improve and optimize our website based on usage patterns
• Understand our audience and traffic sources
• Maintain and update our directory of swimming schools
• Communicate with swimming school providers regarding their listings

4. Third-Party Services and Data Storage

4.1 Google Analytics 4

We use Google Analytics 4, a service provided by Google LLC. Google Analytics processes and stores your data on servers located overseas, including in the United States. Google's use of your information is governed by Google's Privacy Policy.

4.2 Railway (Database Hosting)

Our swimming school directory data is hosted on Railway, a cloud hosting platform. This data may be stored on servers located overseas.

4.3 Resend (Email Services)

Contact form submissions are processed through Resend, an email delivery service. Your contact information is transmitted securely and used only to deliver your message to us.

5. Information Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may disclose your information only in the following circumstances:

• With your explicit consent
• To third-party service providers who assist in operating our website (e.g., Google Analytics, Railway, Resend)
• If required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our users

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Disable cookies or analytics tracking through your browser settings

To exercise these rights, please contact us at hello@perthswimhub.com.au.

8. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us at hello@perthswimhub.com.au.

We will investigate your complaint and respond within a reasonable timeframe (typically 14-30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Children's Privacy

Our website is intended for use by adults seeking swimming lessons for themselves or their children. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date.